fd99 Privacy Policy

Information We Collect

When you register and use the fd99 platform, we may collect the following categories of information:

• Identity Information: Full name, date of birth, nationality, and government-issued identification documents submitted for account verification and KYC compliance.
• Contact Information: Email address and mobile phone number used to communicate with you about your account activity, promotions, and security alerts.
• Financial Information: Transaction records, deposit and withdrawal history, and payment method references (such as bKash account numbers, Nagad identifiers, or Rocket wallet IDs). We do not store full card numbers.
• Technical & Usage Data: IP address, browser type, operating system, device identifiers, session timestamps, pages visited, games played, bet amounts, and platform preferences derived from your interactions with fd99.

How We Use Your Information

fd99 uses the information we collect only for legitimate operational and service purposes. Specifically, your data may be used to:

• Create and manage your fd99 account, including processing your registration, verifying your identity, and maintaining account security.
• Process deposits, withdrawals, and betting transactions securely, including handling bKash, Nagad, Rocket, and Upay payment flows.
• Deliver the products and services you request, including sports betting on cricket, BPL, IPL, T20 matches, and live casino and slots experiences.
• Send you account-related notifications, security alerts, transactional confirmations, and, where you have opted in, promotional communications about bonuses and new features.
• Comply with applicable legal and regulatory requirements, including anti-money laundering (AML) obligations and responsible gaming mandates.
• Improve the platform through analysis of usage patterns, identify technical issues, and enhance the overall user experience for Bangladesh-based players.

Payment Data and Financial Privacy

fd99 facilitates fast and secure payments through trusted Bangladesh-market payment providers, including bKash, Nagad, Rocket, and Upay. When you make a deposit or request a withdrawal, we process the necessary transaction data to complete that operation. We do not store complete payment card numbers on our servers. Any sensitive payment credentials are handled exclusively through encrypted channels.

Transaction records are retained in accordance with our data retention obligations and applicable financial regulations. These records may be reviewed in the event of a dispute, audit, or legal investigation. We maintain detailed logs to ensure the integrity of every financial operation conducted on the fd99 platform.

Cookies and Tracking Technologies

fd99 uses cookies and similar tracking technologies to deliver a better user experience and to understand how players interact with our platform. The types of cookies we use include:

• Essential Cookies: Required for the platform to function correctly, including session management, login state, and security tokens.
• Analytics Cookies: Help us understand which pages and features players use most, allowing us to improve the site layout, game offerings, and promotional content.
• Preference Cookies: Remember your language preference, display settings, and other personalised choices to create a more seamless experience each time you return.

Most modern web browsers allow you to manage or disable cookies through their settings. Please be aware that disabling essential cookies may affect the functionality of the fd99 platform. Continued use of the site after being informed of our cookie practices constitutes your consent to those practices.

Sharing of Your Information

fd99 does not sell, rent, or trade your personal information to any third party for marketing purposes. However, we may share limited and necessary information in the following circumstances:

• With payment processing partners (such as bKash, Nagad, and Rocket) strictly to the extent required to complete your deposit or withdrawal transaction.
• With trusted technology service providers who assist in operating the platform — such as game providers (e.g. Pragmatic Play, Evolution Gaming, Spribe) — under strict data-processing agreements that prohibit independent use of your data.
• With law enforcement, regulatory bodies, or competent authorities when we are legally required to do so — for example, in response to a valid court order, legal process, or to prevent fraud or money laundering.

In all cases, we take reasonable steps to ensure that your information is handled securely and that the receiving party is bound by appropriate confidentiality obligations.

Data Retention

We retain personal data only for as long as is necessary for the purposes for which it was collected, and in accordance with applicable legal obligations. For active accounts, data is kept for the duration of the account's existence plus a minimum post-closure retention period required by financial regulations.

If your account is closed or deleted at your request, we will remove or anonymise your personal data promptly, subject to any overriding legal retention requirements. Aggregate statistical data that cannot be linked to any individual will be retained indefinitely for business analysis purposes.

Your Rights Over Your Data

As a user of the fd99 platform, you have the following rights with respect to your personal data. To exercise any of these rights, please contact us at [email protected].

• Right of Access: You may request a copy of the personal data we hold about you at any time.
• Right of Rectification: If any information we hold about you is inaccurate or incomplete, you may ask us to correct or update it.
• Right of Erasure: Subject to applicable legal retention requirements, you may request that we delete your personal data when it is no longer necessary for the purposes for which it was collected.
• Right to Restrict Processing: In certain circumstances, you may ask us to suspend processing of your personal data while a concern is being investigated.
• Right to Object: You may object to the processing of your personal data for direct marketing purposes at any time. You can unsubscribe from promotional emails via the link in any such email or by contacting our support team.

We aim to respond to all data rights requests within 30 days of receipt. In some cases, we may need to verify your identity before processing your request to protect the security of your account.

Security Measures

fd99 employs a comprehensive set of technical and organisational security measures to protect your personal data from unauthorised access, disclosure, alteration, or destruction. These measures include SSL/TLS encryption for all data in transit, secure and access-controlled server infrastructure, hashed credential storage, and regular security assessments of our systems.

While we implement robust safeguards, no online platform can guarantee absolute security against all possible threats. We encourage you to take responsibility for your own account security by choosing a strong, unique password, never sharing your login credentials with others, and logging out of your account when using shared or public devices.

Protection of Minors

fd99 is strictly intended for adults aged 21 years and above. We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a user under 21 has registered an account or provided personal data, we will take immediate steps to close that account and delete all associated data. If you believe a minor has registered on our platform, please contact us immediately at [email protected] so that we can investigate and act accordingly. Parents and guardians are encouraged to use parental control tools to prevent underage access to online gambling platforms.

Changes to This Privacy Policy

fd99 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or business operations. When we make material changes, we will update the "Last Updated" date displayed at the top of this page and, where appropriate, notify registered users via email or an in-platform notification.

Your continued use of fd99 following the posting of an updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we protect your information. If you disagree with any changes to this policy, you should stop using the platform and may contact us to request deletion of your account data.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way fd99 handles your personal data, our privacy support team is available to assist you. We are committed to resolving all privacy-related enquiries promptly and transparently.

You can reach us by email at [email protected]. Please allow up to 30 days for a full response to data rights requests. For general enquiries, we aim to respond within 5 business days. Our support team operates around the clock to ensure that all Bangladesh-based players receive timely assistance in line with Bangladesh Standard Time (BST, UTC+6).