Responsible Gaming at fd99

What Is Responsible Gaming?

Responsible gaming means treating gambling purely as a leisure activity — not a source of income or a way to recover financial losses. At fd99, we strongly believe that every player in Bangladesh deserves a safe and enjoyable betting environment. Whether you are placing a wager on a BPL cricket match, spinning the reels on your favourite slots game, or enjoying a live casino session, the experience should always remain within healthy boundaries.

fd99 provides a range of practical tools and resources to help players manage their activity, set personal limits, and seek support whenever needed. Our platform is designed for entertainment purposes only and is strictly available to adults aged 21 and above. We encourage all users in Dhaka, Chittagong, Sylhet, and across Bangladesh to be aware of healthy gambling habits and to use our built-in safeguards proactively.

How to Use Our Self-Protection Tools

Setting limits and managing your gaming activity is straightforward on fd99. Here is a breakdown of the key tools available and how they work:

• Deposit Limit Tool:Visit your account settings and navigate to the Responsible Gaming section. Choose a daily, weekly, or monthly limit that aligns with your entertainment budget. Limits take effect immediately. Raising a limit requires a mandatory 24-hour cooling-off period, ensuring decisions are never impulsive.
• Session Time Limit:Decide how long each gaming session should last before it starts. Once your chosen time is reached, you will receive a clear notification and be prompted to take a break or end the session entirely.
• Self-Exclusion:If you feel you need a longer break, self-exclusion lets you block access to your fd99 account for a defined period — from 30 days up to permanent exclusion. During this period, you will not receive any promotional communications. To initiate self-exclusion, contact our support team directly via email.
• Reality Check Reminders:Enable pop-up reminders at 30-minute or 60-minute intervals. Each reminder displays how long you have been playing and how much you have wagered in that session, giving you the information needed to make a clear-headed decision about continuing.

Recognising the Warning Signs

Problem gambling can affect anyone. It often develops gradually and can be difficult to notice without honest self-reflection. If you recognise any of the following signs in yourself or someone you know, it may be time to seek help:

• Spending more money than you planned or can afford, including using bKash or Nagad funds meant for essentials.
• Chasing losses — placing bigger bets to try to win back money you have already lost.
• Gambling for longer periods than intended, regularly missing meals, work, or family obligations as a result.
• Feeling irritable, anxious, or restless when you are not gambling or when you try to stop.
• Borrowing money from friends, family, or financial services to fund your gambling.
• Hiding your gambling activity from people close to you, feeling shame or guilt after sessions.

If any of these signs feel familiar, please reach out to our support team or step away from the platform for a while. There is absolutely no shame in asking for help, and fd99 is here to support you every step of the way.